| First – determine the users role (are they an approver or bus owner?). Look at the Setup Tables in TT to determine (hint – use the Exports/Export Locations). |
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| Find out a sample trip in question. Open the trip in TT. |
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| For example, a user wes.herlocker@stanlycountyschools.org indicates that he is not getting emails to assign the bus. |
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| The way this works is that when the trip gets its final approval (the last approval box on the trip at the bottom) – the user that should assign the buses should get an email within 30 minutes of the final approval. See the screen print – in this case there was just one approval level and the last approval was obtained on Oct 6 at 9:16. Therefore, the email should have gone to him by 10:15. Get this information to Barbara and if she can see if the email was delivered. |
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